Last updated: November 2025

Thank you for shopping with Americanwholesalestorellc.
We want you to be completely satisfied with your purchase.
Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Return Eligibility

We gladly accept returns within 30 days of delivery for most products.
To start a return, please contact us at support@americanwholesalestorellc.com with your order number and reason for return.

To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it
    • In its original packaging with all accessories, manuals, and labels intact
    • Accompanied by a valid proof of purchase

2. Refurbished & Overstock Items

Some products sold on our website may be refurbished or overstocked.
Such items are tested, verified to be in working condition, and may show minor cosmetic wear.
The condition (New, Refurbished, or Overstock) is always clearly stated on the product page.

3. Restocking Fee Conditions

We reserve the right to charge up to a 15% restocking fee for items returned that are not in resaleable condition.
This may include, but is not limited to, the following situations:

    • Missing original accessories, manuals, or packaging materials
    • Removed or broken security seals
    • Visible signs of wear, scratches, dents, or stains
    • Items returned with user-caused damage

The restocking fee, if applicable, will be deducted from the refund amount.

4. Non-Returnable Items

The following items are non-returnable for hygiene and safety reasons:

    • Opened personal-care products
    • Perishable goods or consumables
    • Digital or downloadable items

5. Warranty Clarification

Unless otherwise stated, all refurbished and overstock products are covered by our 30-day return window only.
No manufacturer or extended warranty applies beyond this period unless explicitly mentioned on the product page.

6. Refund Process

Once your returned item is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

If your return is denied (due to missing components or user damage), we will contact you with details.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

    1. Check your bank account again.
    2. Contact your credit-card company; it may take time before your refund is officially posted.
    3. Contact your bank.
      If you’ve done all this and still haven’t received your refund, please email us at support@americanwholesalestorellc.com.

8. Return Shipping

Return Shipping Cost is Free

For further inquiries:

If you have any further questions, please contact our customer service at: support@americanwholesalestorellc.com

    • Name: Americanwholesalestorellc
    • Address: 17224 S FIGUEROA ST, Apt D8211, California, United States
    • E-mail: support@americanwholesalestorellc.com
    • Phone: (818) 721-8995
    • Business Hours: Monday – Friday: 10:00 AM – 8:00 PM (EST)